Disclaimer: The Delivery drivers will attempt to deliver your order within the given time slot. However, due to circumstances beyond our control, such as traffic, if we cannot do so, we will attempt to update you by calling you on the number you provided us. Arriving at your address, the delivery driver will attempt to knock on the door or ring the bell. If there is no answer, they will call you on the phone; if there is no response, they will return your order to our store. You will be responsible for contacting us to arrange redelivery or collect your order from our store. The redelivery will be charged at our standard delivery rate, but the collection is free of charge. We will not refund the cost of the delivery. If you miss the order day and want a refund or new cake(s) for the next day, we will have to charge you. If you live in a building or flat, we will ask your assistance to come downstairs to meet the driver at the main entrance. Upon the arrival of your order, we firmly ask you to check your cake visually. More importantly, the message on your cake if it is correct, and there is no damage to the cake. Any damage to the cake must be reported immediately, and please take photographic evidence to solve the problem quicker and report the matter to the driver and refuse the delivery. If you accept the delivery and the driver has left, we need help investigating. Please accept our apologies; we rely on third-party delivery drivers to deliver your cakes. Our responsibility is to fulfil your order on time, but it may need to be 100% in perfect condition and be ready to overlook slight damages. However, if your cake is badly damaged and you are unhappy, Please take photos and return the cake with the driver to the store so a refund can be issued. Any issues with your order, missing items on delivery, damaged items’ or cake or changed date’ time or day, contact your local store for assistance. If you can not come to any solution with your local store, don’t hesitate to get in touch with us by emailing us at customercare@cakeinn.co.uk Delivery is available within 2 hours of the order; please state the delivery slot at checkout; you must leave the correct contact number for our driver to contact you. Delivery slots are: 11:00-13:00 / 13:00-15:00 / 15:00-17:00 / 17:00-19:00 No refunds will be given for cancellations within 24 hours of collection/delivery time or for failed delivery or uncollected cakes for any reason. Payment is always required in advance; we do not accept cash at the door.